RETURN POLICY

IRIERELIEF
Feel Better. Live Irie.

Returns & Refunds Done Right

We want every IrieRelief product to do exactly what it promised  help you feel better. But we also know that sometimes something does not land the way it should. Maybe it was not the right fit. Maybe it arrived less than perfect. Whatever the reason, we have made our return and refund process as straightforward as possible, because your trust matters more to us than a completed transaction.

Our 30-Day Return Window

If something is not working for you, you have 30 days from the date your order arrives to request a return. We ask that items be unused and in their original condition  returned in the original packaging where possible. That is it. No hoops, no lengthy forms.

Items We Cannot Accept Back

Because many of our products are personal care and wellness items, we are unable to accept returns on products that have been opened or used  unless they arrived damaged or defective. This is for the safety and wellbeing of every customer we serve, and we appreciate your understanding.

Damaged, Defective, or Wrong Item

If your order arrives damaged, not working as it should, or is simply not what you ordered, we want to know immediately. Reach out to our support team within 7 days of delivery with a photo and your order details, and we will make it right  no questions asked.

How Refunds Are Approved

Once we receive and inspect your returned item, we will notify you of our decision. Approved refunds are returned to your original payment method. We keep the process transparent so you always know where things stand.

When to Expect Your Refund

Most refunds are processed within 5 to 10 business days of approval. Timing can vary slightly depending on your bank or payment provider, but we move on our end as quickly as we can. If you have not seen your refund after 10 business days, reach out and we will look into it with you.

Return Shipping

If you are returning a product because of our error  a damaged item, a defective product, or the wrong order entirely  we cover the return shipping. For all other returns, the cost of sending the item back rests with you. We will always be upfront about this before you commit to a return.

Exchanges

Need a different product instead of a refund? We are happy to help with an exchange where stock allows. Just contact our support team and let us know what you need. We will do our best to get you sorted quickly.