DELIVERY POLICY

IRIERELIEF
Feel Better. Live Irie.

Getting Your Relief to You

Every order placed with IrieRelief carries a simple intention behind it  someone, somewhere, is ready to feel better. We take that seriously. From the moment you check out to the moment your package arrives at your door, we want the experience to feel as easy and reassuring as the relief you are about to discover.

Where We Ship

IrieRelief delivers to a range of domestic and international destinations. Shipping availability may vary depending on your location, and we are always working to reach more people who need what we carry. If you are unsure whether we ship to you, reach out and we will let you know.

Delivery Timeframes

We know waiting is the hardest part. Estimated delivery windows are shared with every order as a guide, not a guarantee real-world shipping depends on carriers, regions, and factors outside our control. What we can promise is that we process orders promptly and keep you informed along the way.

For international orders, delivery timelines may be longer depending on customs clearance and local carrier handling.

Customs and Import Fees

If you are ordering from outside our domestic region, your country may apply customs duties, taxes, or import fees upon arrival. These charges are set by your local government and are not something IrieRelief controls or collects. We recommend checking your country's import policies if you have questions before placing your order.

If Something Goes Wrong with Delivery

Missed deliveries happen. If a carrier attempts delivery and no one is available, they will typically reattempt or hold the package at a local facility. If a package is returned to us due to an address issue or an unsuccessful delivery, we will do our best to make it right  though additional shipping costs may apply for reshipment.

If your tracking shows delivered but something feels off, contact us right away. We want to hear about it.

Delivery Confirmation

Once your carrier marks an order as delivered to the address provided at checkout, we consider that order fulfilled on our end. We encourage you to double-check your delivery address before completing your purchase to make sure everything reaches you without a hitch.

We Are Here

Delivery questions, tracking issues, or anything in between  our support team is a message away. Reach out with your order number and we will get to the bottom of it, promptly and without the runaround.

Because getting your relief to you is not just logistics. It is the whole point.