FAQ
Product Questions
- What is the IrieRelief Cervical Massager? The IrieRelief Cervical Massager is a handheld wellness device designed to relieve tension, stiffness, and discomfort in the neck, shoulders, and muscles. It uses targeted massage nodes to help restore comfort and improve mobility.
- How do I use the Cervical Massager? Simply place the massager under your neck while lying down or sitting back. Let the device do the work as it gently massages the cervical area. Use for 15–20 minutes per session for best results.
- Is it safe to use every day? Yes, the Cervical Massager is designed for regular daily use. We recommend starting with shorter sessions and gradually increasing as your body adjusts.
Shipping & Orders
- How long does shipping take? Orders are typically processed within 1–3 business days. Delivery times vary by location but generally range from 5–10 business days.
- Do you ship internationally? We currently ship within the United States. International shipping options are coming soon.
Returns & Guarantee
- What is your return policy? We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, contact us and we will make it right.
- How do I start a return or exchange? Reach out to our customer support team within 60 days of receiving your order and we will guide you through the process.
General
- What does "Irie" mean? In Jamaican culture, "Irie" means feeling good, calm, balanced, and at peace — which is exactly the experience we want every customer to have with IrieRelief.
- Are your products tested for safety? Yes, all IrieRelief products are carefully tested to ensure quality, safety, and effectiveness before reaching our customers.